NOTE: When it rains, the photo eye perceives the water as an obstruction, making the gate inoperable.  By simply wiping down the photo eye and reflector, the gate should function again.  If the gate still doesn’t work, try resetting the motor. 

My gate won’t open and/or close.

When a gate doesn’t open the first steps you can do are:

  1. Check the circuit breaker is in the ON position.
  2. Check the GFCI outlet (the outlet with two reset buttons in the middle most commonly found in the garage-press the reset button and try your gate again).
  3. Check the fuses on the motor and/or circuit board (replace if the fuse if needed).
  4. Push the reset button on your motor and try opening your gate again.
  5. Make sure there is no obstruction that is preventing the gate to slide on the track or swing.
  6. Check photoeye light. If the light is red, there is an obstruction preventing your gate to close. (even raindrops could obstruct the gate from closing-a wipe down of your photoeye or reflector should resolve the issue)

My gate is stuck in the middle of the track.

  1. Push the reset button on the motor.
  2. If the motor is on battery back-up, check that power supply is not OFF.
  3. Check for any obstacles that may have obstructed the track.

My remote stopped working.

  1. Make sure the batteries in the remote don’t need to be replaced.
  2. Make sure the motor is getting power.
  3. Try reprogramming the remotes per manual instructions.

Check your motor’s manual for other troubleshooting questions.

Preventative Maintenance

To prevent poles from leaning:

Keep the soil around the post moist, not too wet but never too dry. Try watering the post and see if it corrects itself.  If not, then call us for repair.

To prevent your gate from locking up (not opening or closing):

  1. Make sure to grease your chains (slide gate) or hinges (swing gate) every three to four months.
  2. Clean your track periodically to keep it free of debris.
  3. In case of storms, keep your gate in the open position in case of power failures and/or track icing.


Still can’t find the answer you’re looking for? Please fill out our contact form and we will get back with you.